Responsibilities
- Drives internal and 3rd party service provider/ vendor review meetings covering issues, performance, service improvements, quality and processes
- Assist as Subject Matter Expert and drive organizational capability to effectively apply service operations and maintenance framework
- Troubleshoot and resolution of service health issues and bring relevant parties to resolve impediments impacting service performance
- Assist in blueprints for operational support material for disciplines of applications are concise and complete, covering (internal security and technology standards)
- Organise system activities including planned maintenance events, system backup processes and disaster recovery drills
- Provide guidance to the team to ensure the best support and best standardization of approachespossible for systems availability
- Support and assist in high severity incidents and drive problem management meetings
- Assist senior leaders in disaster recovery planning and activities
- Perform troubleshooting, testing and baseline assessment in lower environment to check on operational issue reported by users
- Support testing for Major Project enhancements or Change Requests if possible
- Create, maintain, and ensure project documentations such as process documents, operations document, etc
Requirements
- Degree in Computer Science, Computer Engineering or equivalent
- Successful track record in enterprise application support, user and vendor liaison for small to mid-scale projects
- Experience in assessment of requirements feasibility, functional and technical design, and involved in project life cycle
- Strong competency in IT technologies covering operating systems, databases technologies, etc
- Ability to communicate effectively and collaborate with teams from other departments, hospital departments and/or vendors
- Proficient in MS Office and basic understanding of Windows Servers and MS SQL/MySQL
- Installation and setup of retail POS system experience will be an advantage
- Experience in healthcare industry is added advantage
