What’s the job?
To provide Human Resources administrative support to the HR in accordance with InterContinental Hotels Group Standards. To promote the desired work culture around the Winning Ways and Holiday Inn Express ‘one team’ approach. This role will have the opportunity to be developed to a Human Resources Leader.
Financial returns
· Administer Purchase Plus for regular purchase of office and hotel supplies.
· Ensure all the cheque/invoices received are recorded.
· Track and maintain personal files of candidates. Ensures that all filing system is organized, maintained and up-to-date.
· Provides day-to-day administrative support, including HR correspondence, processing of invoices, etc.
People
· First point of contact for all team members in relation to human resources function and queries. Answers general employee questions about HR processes and procedures.
· Assist in the recruitment, resourcing and reference checking of all new team members.
· Coordinate both internal and external training programs and send relevant employees for training.
· Maintain confidentiality at all times on all matters pertaining to team members.
· Champion and initiate Employee Engagement activities.
Guest experience
· Adheres to Brand standards for Holiday Inn Express, at all times and encourages others to do the same.
· Acts as a BrandHearted ambassador for the hotel.
· Regular updating of notice boards & Room to Grow Training Calendar.
· Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
· Adheres to Brand standards for Holiday Inn Express, at all times and encourages others to do the same.
· Acts as a BrandHearted ambassador for the hotel.
Responsible business
· Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
· Familiarise with emergency and evacuation procedures.
· Maintain current information and records of suppliers of training resources and materials.
· Ensure compliance with relevant employment laws, policies and procedures.
· Performs any other duties as required in the operation to effectively run the hotel.
Assist to submit Team Member’s accident report (if any) to Ministry of Manpower promptly.
