Responsibilities
- Assist customers with order placement, tracking, cancellations, and returns, ensuring a seamless and satisfying experience
- Address customer concerns and complaints, and resolve issues promptly and effectively
- Keep customers informed about order status and promptly handle any changes or updates requested
- Documents, escalate, and follow up on incidents
- Focus on direct customer interaction as a first-level helpdesk
- Collaborate with other teams for timely issue resolution
Requirements
- Minimum GCE “O” level or equivalent
- Prior experience in customer service or a related role is preferred
- Display empathy and patience when dealing with customers, even in challenging situations.
- Good telephone etiquette and communication skills
- Positive attitude, multi-tasker and a team-oriented mindset working with minimal supervision is essential, committed to going the extra mile for customers.
- Knowledge in MS Office application is essential and hand-on experience in SAP B1 is much preferred
