Job Responsibilities:
- Review project plans to plan and coordinate project activity.
- Manage backup, security and user help system.
- Operating smaller budget projects.
- Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
- Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
- Provide users with technical support across software, hardware and integrations
- Learn the Workplace product and our support tools
- Investigate technical issues and bugs which customers send us via cases
- Answer customers and create the right reproductions and tasks for engineering to fix problem
- Other associated customer support work
Skills:
- Basic knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
- Basic knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
- Basic knowledge of computer software, such as Javascript, HTML, JSON, RestAPIs, etc.
- Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
- Basic ability to work independently and manage one’s time.
- Basic knowledge of computer hardware and software.
- Bachelor's degree in a technical field such as computer science, computer engineering or related field required.
- PMI or PMP certification preferred.
