- Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., restaurant & bar, front desk, business center, lounge, etc.)
- Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers
- Communicate with departments using the proper equipment and etiquette
- Maintain knowledge of hotel amenities, features, and hours of operatio
- Maintain updated information regarding area attractions, local events, activities, and services
- The answer, record, and process all guest calls, messages, requests, questions, or concerns
- Contact appropriate individual or department (e.g., bell person, housekeeping) as necessary to resolve all guest calls, requests, or problems
- Maintain neat, clean, and professional appearance according to standards
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications
- Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs
- Attend required training and meetings
- Notify loss prevention/ security of any guest reports of theft.
- At least Bilingual, with Mandarin as one of the languages.
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