Mon-Fri, Office hours
Location: Boon Lay
Salary Range: $2100-$3500/mth, have AWS and bonus
As part of the national HealthierSG initiative to transform the way healthcare is delivered, our client setting up a call centre hub to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.
You will be responsible to helm the hub in line with the service standards and key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach out for support to - well in the community. The job scope would include referrals to community partners, facilitating community appointments, conducting outbound nudges to encour- participation in screening and vaccination to assisting residents and community partners with navigation of the healthcare landscape.
1. Eng-ment of residents and community partners to address enquiries about population health and services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encour- enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.
Interested candidate, kindly send a copy of your resume to [email protected]
Adeline Lim Xin Ying [R23112000]
Email Address: [email protected]
Recruit Express Pte Ltd
EA Licence No: 99C4599
