Japanese Izakaya located at Novena Locality
As a Waiter/Waitress, the incumbent will be assisting the Restaurant Manager in the day-to-day functions of the restaurant.
A Waiter/Waitress should be proactive and methodical, dispensing their duties with a smile to ensure that they provide efficient and excellent service to the guests at all times.
The incumbent will take directions and guidance from the managers and operationalise all customer interactions, ensuring that all restaurant service standards and standard operating procedures are maintained.
The Waiter/Waitress will manage all customer interactions, including seating, recommending/upselling menu items, taking orders, fulfilling orders and servicing their needs as guests of the restaurant.
The incumbent must assist in other operational functions including restaurant opening and closing duties, cleaning and clearing tables and other side duties, e.g. polishing glassware, filling condiments.
A Waiter/Waitress is expected to be a team player, stepping up to assist, support and lead other members of their team when necessary.
Scope & Responsibilities
Leadership & People ManagementBe proactive and responsible for own duties and assist others where required
Service ExcellencePerform all service duties including but not limited to the following:
Opening and closing of restaurant
Taking and fulfilling customers’ orders
Cleaning and clearing tables
Proper handling of the POS system
Other side duties
Comply with operational service standards
Assist in organisation and maintenance of inventory and storage
Risk ManagementWork in line with the restaurant’s risk aversion programme
Assist in health and hygiene audits as well as safety checks
