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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Indoor Customer Service Administrator
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Indoor Customer Service Administrator

House Of Amber Nectar Pte. Ltd.

House Of Amber Nectar Pte. Ltd. company logo

Indoor Customer Service Administrator Duties:

  • Provides information to customers by verifying understanding of request; answering questions; offering assistance.
  • Initiates service by recording requests; forwarding to dispatching.
  • Collects revenue by receiving and recording payments.
  • Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.
  • Improves quality results by evaluating processes; recommending changes.
  • Updates job knowledge by participating in educational opportunities.
  • Accomplishes customer service and organization mission by completing related results as needed.
  • Directly responsible for billing and relevant adminsitration for customers, including Invoicing, Credit and Debit Memos.
  • Work closely with the Sales team to assist in Customer management.
  • Other ad-hoc administrative duties.

Responsibilities

  • Billing and utilisation of internal SAPB1 System for such functions
  • Maintenance of customer information
  • Coordination with Salesteam regarding Customer AR and requests
  • Other adhoc admin billing tasks
  • Customer records management and to initiate all actions for rebates/sponsorship.
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