Job Summary:
Responsible for reception duties regarding, registration, financial counselling, collection of payment and other administration duties
Roles and Responsibilities
Patient Care Management
· Perform patient registration for all patients by obtaining patient’s addresses, contact details, insurance, information and medical histories accurately
· Answer phone call/WhatsApp/emails timely for appointment requests/queries/surgeries
· Book lab/surgeries for patients, facilitate smooth arrangements and ensure results are promptly received for doctor’s review
· Provide accurate financial counselling for procedures/surgeries patient and the patient’s family
· Assist in applying for insurance LOG & other matters relating to insurance (eg. Enquiries)
· Cashiering duties & and ensuring accurate closure of daily accounts
· Submit claims promptly and accurately for corporate patients
· Ensure that all relevant patient medical reports/forms and ID are scanned and saved.
· Maintain cleanliness and tidiness of counter and patient’s waiting areas
§ Understand basic principles of breast disease & treatments
§ Provide patient education on pre-op and post-op instructions (eg fasting, admission time)
§ Accurately referral sources for new patients into the system
§ Assume additional adhoc duties as directed by supervisors.
Qualifications and Education Requirements
§ Minimum GCE ‘N’ Level
§ Good communication and interpersonal skill
§ Punctual, collaborative, team player
§ Positive & friendly attitude – initiative, cooperative, helpful, efficient
§ Computer literacy
§ Preferably has experience in healthcare setting
