Responsibilities:
- Troubleshooting for day-to-day incidents or requests involving hardware, software or OS-related items (L1, L2 and potentially L3 activities).
- Ensure the Service Management ticket queues are effectively managed based on priority & commitment.
- Knowledge Base Usage, Reference and Collective Improvement.
- Providing basic Mobility Support (Primarily for iOS devices but also for occasional alternative products.
- Handling Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock.
- Responsibility with the rest of the global support team to ensure the 24x5 telephone systems are effectively manned.
- Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
- Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
Requirements:
- Diploma or Degree in Computer Science, Information Technology, Engineering (Computer/Telecommunication) or equivalent
- At least 2 to 3 years of relevant experience in Service and Support technical role withing end users environment.
- Expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
- Ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
- Excellent customer service skills and ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
- Audio Visual event support experiences are beneficial.
- Understanding of ITIL principles.
To apply, please visit www.gmprecruit.com and search for Job Reference: 24046
To learn more about this opportunity, please contact Yingying at [email protected]
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239
