Responsibilities:
- Conduct Service Reminder to customer through SMS and call to ensure consistent service intake.
- Coordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations
- Handle customer’s concern, attend to customer enquiries.
- Ensure customer database is updated in timely manner and protected at all times through constant monitoring
- Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction
- Coordinate, conduct invitation and record customer’s appointment
- Other duties as assigned by Management.
Requirements:
- At least a Diploma holder
- Min 1 year of experience in Customer Service
- Good person & interpersonal skills
