Responsibilities
- Manages the administrative processes, methods and standards to ensure that the operation functions within TCOE is adhered
- Design tracking and reporting mechanisms to ensure the administrative function are compliant with defined policies and standards
- Design and operate a process to centralise the main 4 TCOE administrative functions in the financial lifecycle
- Request for eCRF (Electronic Contract Repository Form)
- Request for eMemo (Electronic Memo request for budget drawdown)
- Request for ePR (Electronic Purchase Request)
- Invoice clearance and monitoring
- Collaborate and define clear segregation of functions between TCOE and P&OP (Process & Operations Planning team), a shared operation functions across GIPS (Group Infrastructure & Platform Services)
- Work with P&OP team to make sure hygiene factors such as e-learnings and clean desk policies are adhered to
- Support the TCOE Business Continuity Program functions such as BCP awareness and Calltree exercise
- Work closely with Business Finance & P&OP teams to make sure TCOE HC are tracked, reported and provide trend analysis periodically
- Drives and measures adoption of GTO testing processes, methods and standards across GTO domains
- Support TCOE team to daily operation such as seating and timesheet
- Support the coordination of any operation functions with IH2 (Innovation Hub 2) and Intermark Office in Malaysia
- Updates and maintains standards/ processes/ methodologies relating to testing and ensure alignment with other GTO defined policies/ guidelines/ processes in supporting IT delivery to business.
- Provides periodic reports on quality metrics used to benchmark and measure respective Testing domains and adherences to GTO defined standards on testing.
Requirements
- Bachelor’s Degree in computer engineering/ Banking & Finance or related field
- Must have oral and written communication abilities
- Proven working experience in operation administrative functions equivalent role with at least 6 to 9 years relevant experience in Banking and Finance
- Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services
- Strong attention to details, excellent analytical and problem-solving skills
- Experience in financial lifecycle primarily in procure to pay process
- Experience in vendor management to deal with external vendors
- Testing or quality certifications will be preferred
- Must display a high level of professional judgment, commitment, integrity, and teamwork
