Job Title: Analyst, Test Operations
Key Skills:
· Administrative and operation functions experience
· Good organisational skills, with attention to detail
· Excellent communication skills (Both Oral & Written both)
· Focus on quality and eye for process improvement
Job Objectives
Test Operations Analyst will work closely with the respective stakeholders within TCOE (Testing Center of Excellence), primarily TPMs (Test Programme Managers) and test vendor partners to make sure the testing operation functions are running seamlessly.
Reporting to the TCOE Test Operations Lead, the candidate shall ensure that TCOE operation functions are tracked, monitored and reported periodically.
Key Responsibilities
- Manages the administrative processes, methods and standards to ensure that the operation functions within TCOE is adhered
- Design tracking and reporting mechanisms to ensure the administrative function are compliant with defined policies and standards
- Design and operate a process to centralise the main 4 TCOE administrative functions in the financial lifecycle
- Request for eCRF (Electronic Contract Repository Form)
- Request for eMemo (Electronic Memo request for budget drawdown)
- Request for ePR (Electronic Purchase Request)
- Invoice clearance and monitoring
- Collaborate and define clear segregation of functions between TCOE and P&OP (Process & Operations Planning team), a shared operation functions across GIPS (Group Infrastructure & Platform Services)
- Work with P&OP team to make sure hygiene factors such as e-learnings and clean desk policies are adhered to
- Support the TCOE Business Continuity Program functions such as BCP awareness and Calltree exercise
- Work closely with Business Finance & P&OP teams to make sure TCOE HC are tracked, reported and provide trend analysis periodically
- Drives and measures adoption of GTO testing processes, methods and standards across GTO domains
- Support TCOE team to daily operation such as seating and timesheet
- Support the coordination of any operation functions with IH2 (Innovation Hub 2) and Intermark Office in Malaysia
- Updates and maintains standards/ processes/ methodologies relating to testing and ensure alignment with other Bank's GTO defined policies/ guidelines/ processes in supporting IT delivery to business.
- Provides periodic reports on quality metrics used to benchmark and measure respective Testing domains and adherences to GTO defined standards on testing.
Key Requirements
- Bachelor’s Degree in computer engineering/ Banking & Finance or related field
- Must have oral and written communication abilities for both English language
- Proven working experience in operation administrative functions equivalent role with at least 6 to 9 years relevant experience in Banking and Finance
- Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services
- Strong attention to details, excellent analytical and problem-solving skills
- Experience in financial lifecycle primarily in procure to pay process
- Experience in vendor management to deal with external vendors
- Testing or quality certifications will be preferred
- Must display a high level of professional judgment, commitment, integrity, and teamwork
