We are looking to speak to Software Support Analysts with experience in supporting or developing applications.
Responsibilities
- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.
- Communication with end-users via phone, chat, email, and/or a support ticketing.
- Analyze and manage incidents/problems/requests coming from users.
- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
- Readressing the issue towards L3 application or infrastructure teams.
- Supervise and monitor daily and monthly jobs.
- Handle user request by working closely with project, infrastructure and production teams
- Process and issue daily, weekly and monthly reporting on data and tickets
- Able to work in shifting schedules (ASIA and EMEA)
Requirements
- Possesses strong analytical, logical and problem solving skills
- Technical background (basic/intermediate knowledge of databases, application servers and programming languages)
- Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.
- Possesses strong written and verbal communication skills in English.
- Strong perseverance, diligence towards attaining goals and effective time management
- Self-motivated, flexible and an excellent team player
- Understanding and respect of cultural diversity
- Ability to multi-task and work independently with minimal supervision
- Understand concepts of IT Production environment and deployment process
- Experience working in the financial industry or a similarly regulated environment
- Programing or scripting skills for automation purpose
iKas International (Asia) Pte Ltd
“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd
EA License No.: 16S8086
EA Reg Personnel No.: R21101138
