The job holder will support the operations of Call Centre in the following areas but not limited to:
- Engagement of residents and community partners to address enquiries about population health services and initiatives and link up with the appropriate team / service where appropriate;
- Proactively liaising with teams and community partners to facilitate coordination of community based services for residents
- Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
- Assisting residents with community appointment related requests
- Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
- Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
- Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes
Requirements
- At least Diploma in any field
- Highly independent, self-motivated and collaborative in team setting
- Highly adaptable and good situational judgement.
- Proficiency with Microsoft suite of applications
- Open to work extended hours eg weekends
If interested, please email me at [email protected]
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Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)
