Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, sophisticated infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have built the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering outstanding service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. That is foundational to our core values as a company and is vital to our success.
Job Summary
Learns to use professional concepts. Applies knowledge and basic problem solving techniques to define and resolve problems. Determines a course of action based on guidelines.
Responsibilities
Requirements & Support
- Identifies, validates and documents customers' order requirements based on the general technical knowledge of the Data Centers
- May be assigned to manage simple to mid-level customer deployments
Project Planning
- Supports & develops project implementation plans/task lists for customer deployments through collaboration with cross-functional teams (such as Sales, Client Services and Data Center Operations), working with information and guidance from more senior team members on project tasks and activities
Customer Order: Project Implementation and Delivery
- Supports such as on a piece of a larger project as assigned
- Schedules implementation meetings with customers and cross-functional groups
- Monitors and ensures the timely closure of Operations activities with accurate information into Equinix business systems (i.e. Siebel fulfillment)
Cross Functional, Customer Support & Customer Communications
- Investigates and collaborates with cross-functional teams to resolve issues during project implementation
- Support to liaison with customers to facilitate smooth service delivery and ensure provisioned services meet and exceed customers' expectations
- Serves as customers' point of contact for any escalation of issues during project implementation
- Handles the escalations, investigates and provides resolution to the issues with close guidance from senior team members/manager
- Communicates with customers, own team and cross-functional groups on project plans and implementation progress for small to medium scale project
Process Support/Optimization
- Reviews basic business and/or technical processes (e.g. provisioning lead time, effectivity) within the Data Center and identifies opportunities for process improvements
Systems Support
- Provides basic system support for Data Center Operations systems such as Siebel Fulfillment, working with Regional Operations at the direction of more senior team members
Data Support/Analysis
- Ensures Operations provisioning data is accurately input into Equinix business systems
- Collaborates with own team and/or Regional Operations to investigate and perform physical audit tasks
Vendor Support
- Engages and works with Operations Support to manage and engage third party vendors and suppliers for services and materials
Qualifications
- 3+ years experience in a Data Center environment preferred
- Bachelor's degree in IT / Engineering / related fields preferred
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
