The essential functions of this position include but are not limited to the following:
▪ Initiate timely and accurate order process through the receipt and confirmation of customer orders. Verify product availability, lead time, payment and incoterms. Coordinate shipment type, condition, date and route to ensure on time delivery to the customer.
▪ Collaborate with multiple departments of the Supply Chain including, Production, Quality Control and Warehouse and Logistics to confirm product availability and present customer with options.
▪ Maintain customer transactions through electronic filing of customer purchase orders and correspondence.
▪ Promote customer satisfaction and effectively manage customer orders by consistently maintaining a professional relationship through the utilization of multiple order maintenance reports. Provide customers with information concerning the status of their orders including carrier tracking information and proof of delivery.
▪ Enter customer complaints in a prompt manner. Coordinate returns with warehouse personnel, logistics and the customer as needed.
▪ Financial responsibilities to include supporting Accounts Receivable in the resolution of invoice disputes. Delegation of Authority and conservation of proper documentation is required for monthly as well as annual audits to ensure SOX compliance before issuing credits, debits and returns.
▪ Monitor customer master data and notify customer master group of any revisions needed to ensure account data is accurate.
▪ Ensure adherence to all management systems including, ISO 9001:2008, ISO 14001 and OHSAS 18001 and Food Safety, with an understanding of Danisco’s Quality and Environmental Policies and procedures. Responsible that these policies and procedures are implemented throughout the organization and all related activities under the position's jurisdiction.
Angela Teh Ling Wei (CEI No.R1104464)
Contact Number:67860100
Email Address:[email protected]
Recruit Express Pte Ltd / EA Licence No: 99C4599
We regret only shortlisted candidates will be contacted
