Job Description - Operation Assistant
We are looking for Operation Assistant for daily operation to manage client / a pool of floater and cleaner queries, schedule and feedbacks …. etc .
Need to manage and monitor equipment, cleaning solutions and cleaning standard.
Full-Time working hours: 9am-6pm in office (5 days), need to respond to messenger till staff schedule end. Sunday reply customer and our staff from home.
Responsibilities:
Able to communicate well/fast with client, floater and cleaner through various channels (e.g phone calls, Chat / SMS, emails, walk-ins)
Maintaining a positive, empathetic, and professional attitude toward clients at all times
Responding promptly to client inquiries & complaints Ensure client satisfaction and provide professional client support
To arrange floater or cleaner jobs schedule and monitor cleaning standard.
Collect mails and documents Assist in any ad hoc duties assigned
Requirements:
Minimum 1 year experience in customer service, scheduling
Minimum 'N' level holder Customer-oriented with good interpersonal and communication skills
Pleasant and friendly personality Strong problem solving capabilities
Computer literacy
