Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.
Role : Operational IT Support Analyst - Incident and Ticketing
- 2+ years of relevant IT experience, preferably into Operational domain
- Tracking of eMemo/Contract activities- must have experience.
- Staff Onboarding / Off-boarding process - must have experience.
- Track Incident and Problem ticket- must have experience.
- Raise a case with Supplier and follow-up for tech support
- Raise a Remedy request for control-m changes
- Write new Standard Operating Procedure (SOP) and knowledge document and review the existing support document
- Track the invoices and payment
- Liaise with procurement for vendor contract renewal
- Communicate with business for Disaster Recovery (DR) activity
- Track CAPEX and OPEX (Capital & Operational Expenditure)
- Setup of meetings, capture minutes, follow ups with teams as required
- All other semi-technical tasks that can be performed within Service Recovery to support the Service Recovery team
- Locatipn: 396, Alexandra Road, Singapore
- All other semi-technical tasks that can be performed within Service Recovery to support the Service Recovery team.
Responsibilities:
- Provision in Microsoft Office, knowing how to use Microsoft Excel to tabulate data for data analysis, reporting, Powerpoint to compile and generate slides for presentation.
- Able to multitask without compromising of work quality ie. Multiple onboarding / offboarding on the same day.
- Preferably having experience working in Financial Industry, with prior knowledge of how Financial Institution works.
- Must have overall 3 years experience.
Domain : Banking
