Operations Executive (Retail Business Group)

Responsibilities

• Drive initiatives to streamline existing processes for operational efficiency
• Work with the respective operations team in each mall on the implementation of group initiatives to ensure consistency across all malls
• Achieve efficiency and procedural effectiveness through clearly defined SOPs (eg. In-tenancy SOP, Fit-out and Handover SOP, Arrears Management SOP, etc) and compliance with industry regulations
• Improve service standards and increase customer satisfaction in areas of tenant engagement, adequacy of mall facilities and amenities, as well as maintenance and upkeep of the malls
• Work with respective operations teams to gather operational insights for projects under development

Requirements

• Degree in Building, Real Estate or Business
• Strong communication, interpersonal skills and able to work independently
• Proficient in Microsoft Office