- Plan resources & allocate work assignments to team members
- Organise work activities for shift commencement & completion
- Supervise work performance to ensure cleaning & maintenance are carried out in accordance with organisational procedures & standards
- Resolve guests' concerns & feedback
- Propose improvements to enhance operational efficiency & guest experience
- Implement innovation, improvement & sustainability plans for continuous improvement
- Monitor team's compliance with organisational & regulatory requirements on hygiene & workplace safety & health
- Identify & monitor signs of potential security threats for appropriate follow-up
- Generate & interpret operations reports for management reporting
- Provide coaching & feedback to improve team performance
Requirements
- Minimum 2 years relevant experience
- Individual with strong communication & problem-solving skills
- Works well under pressure in a fast-paced environment
- Works on shifts, including on weekends & public holidays
- Able to meet the physical demands of the job, he has to be physically fit to lift heavy loads such as mattresses
