THE ROLE
The Senior Analyst- Product Support will support clients during implementation of the T24 product, upgrade and also production support.
OPPORTUNITIES
Primary responsibility is in the area of ticket resolution. Understand the details provided in the logged ticket. Validate the completeness of the information so provided and where required collect further information from the client to resolve the ticket raised.
· You will check for availability of the supporting documents for recreating the problem reported by the clients.
· You will research database for similar reported problem(s).
· You will request for further information from client, if required.
· You will do recreation of the problem.
· You will provide detailed analysis of the problem and coding, testing of the change request/fix.
· You will provide temporary workaround (till the actual solution is delivered) where feasible.
· You will clarify doubts and assist the team members to resolve the issue.
· You will review the updates and any documents prepared by the team members.
REQUIREMENTS
· You should have a degree in Computer Science or related IT discipline.
· You should have minimum 5 years’ experience in a Technical Helpdesk role.
· You should have strong analytical skills, organized, process driven and detail-oriented.
· You should have good interpersonal and communication skills.
· You must have technical knowledge - T24/GLOBUS, Info Basic, Jbase , Java, Apache Tomcat.
· You should have Products knowledge - Securities ,Derivatives, FATCA, Fiduciary, Structure Products, Asset Management, Funds Transfer, Loans and Deposits, OFS, Enquiry Reports, COB Reports, Accounts, Deal Slips, EB Composite Screen, Versions, Integration Framework(IF).
· Tools - Tortoise SVN, Lotus Notes and RTC,EDS,UXP,TAFJ
