As a Sales Admin, you play an important role in between the Sales Team and customers by processing related work. You are responsible to understand customers’ needs and provide assistance in the order fulfillment process, which includes communicating, handling point of sales inquiries, order processing, shipment, and delivery of orders to the customer.
Role & Responsibilities:
- Oversee the accurate and timely processing of sales orders, sales discounts, and sales return documentation to comply with regulatory requirements and company guidelines
- Manage and process orders
- Provide customer support for orders via email, live chat, and call-in.
- Coordinate and Consolidate information with the relevant departments to meet customer requirements.
- Update inventory levels to customers.
- Upload sales documents to the customer ERP portal.
- Apply operational policies, standards, and procedures.
- Provide reports to Finance/Sales upon request.
Requirements:
- Minimum Diploma qualification or at least 1-year related Sales Admin experience.
- Speed and accuracy.
- Accountability.
- Strong communication and problem-solving skills.
- Basic computer skills.
