- End user support
- Assist in Operating Systems Migration and related support.
- Support and troubleshooting which includes diagnosis of hardware and software failures or problems.
- Responsible for correcting all problems associated to supported list of End User Equipment and Software.
- Installation of software/application.
- Provide accurate and timely documentation in IT Service Management Tool.
- Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.
- Synchronizing application settings to environment requirement.
- Relocation of computer devices and peripherals.
- Setting up of the end users profiles for applications.
- Proactive update and follow up to end users.
- Guide end user on required applicable tasks
- Other adhoc task as assigned.
Job Requirements
- Diploma / Nitec in Information Technology, Computer Engineering or related field
- Minimum 1 year experience in IT end user support
- Hardworking , positive attitude
- Banking work environment
- 5 days work (9am to 6pm) at Alexandra Road
- Salary $2500 - $3000
- Start work immediately or within short notice
Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.
