Key Responsibilities:
- Monitor and report on the SLA/KPI of the in-scope systems, grouped under the System Family, to the client
- Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
- Monitor and update client on operation concern and/or compliance matters and propose resolution.
- Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.
- Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.
- Review reports from Operations & Support (O&S) project teams within the System Family
- Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
- Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
Requirements:
- Degree in Information Systems, Computer Science or equivalent
- More than 3 years of IT project management experience and at least 5 years of IT experience
- Familiar with Software Development Life Cycle (SDLC)
- Experience in IT business analysis techniques
- Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
- Able to lead, develop and maintain respectful and trusting relationship
- Able to travel as and when required
