Job Description
- Responsible for the day-to-day operations and administration of the Japanese restaurant.
- To provide and ensure operating standards are according to procedures and standards established by the F&B Department.
- Daily roll-call with the service team to drive operations effectiveness, cleanliness of the restaurant, accurate food order taking, servicing the customer, promotions etc.
- Event planning and execution, work closely with kitchen crew to ensure food order is accurate and prompt during events service to ensure consistent exceeding of established standards and guest’s expectation.
- Attention to details, encouraging a culture of high standards throughout the team. High emphasis of customer service and management.
- To be knowledgeable in all service techniques and actively seek guest feedback and responding service issues accurately and efficiently in professional manner with a suitable service recovery.
- Cultivate a motivated and high performing team that is clear and committed in delivering clear goals and target.
- Ensure operational profitability, suggest and recommend improvements to achieve better sales target.
- Administer for reservation list, staff roster, recruitment process, daily sales report, inventory report and other operation reports for management review.
- Supervising of employee and provide training and development plan.
- Ensuring the cleanliness of the outlet and periodic maintenance and preventive maintenance of the outlet’s equipment and assets.
- Other ad-hoc duties as required.
Job Requirements:
- Candidate must possess min. Diploma in Food and Beverage or equivalent;
- Candidate must possess at least 3 years relevant experience in casual/fine dining/Event Execution;
- Experience in a Japanese Omakase restaurant will be an added advantage;
- Knowledge of wine and other alcoholic beverage will be an added advantage;
- Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends;
- Strong customer service and problem-solving skill;
- Strong and dynamic personality who is willing to learn new items on food and service;
- Strong planning and people management skill to lead a dynamic service team;
- Team player with excellent interpersonal and communication skills;
- Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines;
- Able to work in fast-paced F&B environment;
- Able to commit shift work, weekends and public holidays;
- Proficient in MS Office applications for administrative work
