Main Objective:
Reporting to the Customer Service Manager, you will provide support in the following areas:
- Review Asia Pacific Market to maximize revenue potential
- Point of contact between Sales and Production
- To achieve customer satisfaction
Key Tasks:
- Analysis of tender documents and preparation of competitive and comprehensive bid for submission.
- Handling of customer enquiry/ tender for our products and services.
- Monitor and prepare Quotation and Tender records for Sales
- Reviewing existing quotations with clients to assess status
- Sourcing of materials for job related ancillaries to avoid disruption in production schedules
- Checking of stock availability to prepare bid and quotations
- Conduct of Contract Review in the event of an order
- Manage and clear outstanding customer demands and coordinate with Production to facilitate timing delivery of orders
- Update order progress with clients
- Maintenance and Preparation of presentation material, product information
- Promote all of Hunting Energy Services Pte Ltd’s products and services
Key Responsibilities:
- To prepare competitive bid/proposal in order to increase chance of award.
- To act as a central point for the customer on a particular job and take a pro-active approach to customer liaison.
- To liaise constantly with Production personnel regarding job status
- To achieve customer satisfaction
- To create and maintain good working relationships
Person Specification
Knowledge and Skills:
- Product Knowledge (desirable)
- Quality Knowledge (desirable)
- Ability to work under pressure to tight deadlines (essential)
- Analytical and creative approach to problem solving (essential)
- Ability to communicate effectively on all levels (essential)
- Ability to work under owns initiative (essential)
- Ability to think strategically (essential)
- Good organizational and time management skills (essential)
- Tender preparation and management skills (essential)
Qualifications:
- Diploma or Degree in Engineering / Material or equivalent (Mechanical Engineering is preferred)
- Good PC skills (essential)
Experience:
- 18 – 24 months’ related experience within the industry (desirable)
