Technical Support Analyst (IT/ Attractive Bonus/ Level 1 and Level 2 Support)
• Basic salary + High Bonus + Attractive Benefits (depends on experience)
• Permanent Role
• Interview will be using Virtual Call Interview.
Responsibility:
- Responsible for Level 1 and Level 2 support which include provides technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements
- Involvement in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes.
- Liaise closely with vendors with support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching, daily health checks and stability aspects of the system
- Monitor Service level dashboards, system capacity review and allocation of adequate capacity
- Assist in training, investigating user reported issues and develop mitigating/preventive solutions
- Participate in implementation of projects and enhancements to provide inputs and review maintenance support requirements.
Requirement:
- Diploma/ Degree in Engineering (Computer / Telecommunication), Computer Science or Information Technology or equivalent
- Good working knowledge on service desk ticketing system, telephony system, email, online chat, service support process, and SLA
- Experienced with any CRM systems will be advantageous.
- Possess ITIL Certifications / experience in SAP (MM/FICO/HR/ISH/SD) will be advantageous.
How to apply
Interested candidates who wish to apply for the post, you may send in your updated resume (in MS Word format) to [email protected]
We regret to inform that only shortlisted candidates will be notified.
Ooi Chuan Yi (Jacky)
EA License | 14C7092
EA Registration Number | R1871737
