Company’s Profile
An established local MNC company in Singapore that specializes in Industrial Equipments.
Location: Senoko Road (Sembawang)
Working Hours: 5.5 Days Work Week
- Mon to Fri (8.30am-5.30pm)
- Alternate Saturdays (8.30am-12.30pm)
Benefits:
- Basic S$ 2.6K Max
- Performance Bonus (3 months)
- OT Allowance
Responsibilities:
- Represent the Company in a professional manner, maintaining a positive and empathetic attitude at all times
- Identifying and responding to customers’ needs by providing accurate information and advice
- Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
- Coordination with internal and external stakeholders like customers, contactors, workshop & etc
- Prepare quotation and raise Work Orders accordingly
- Raise job orders to workshops & contractors
- Liaise with controllers & contractors on service/repair quality and price of work
- Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
- Update the service/ repair schedule and vehicle collection with customers
- To perform basic investigation into customers’ complaints and rectify the problems by coming up with recommendation within guidelines
- Escalate more pressing issues to Supervisors
- Performs ad hoc duties as assigned by Supervisors
Requirements:
- At least PSLE level
- Able to work under pressure, multi-task, prioritize and manage time effectively
- Meticulous and has a good work ethic
- Relevant customer service / administrative / support function experience
- Proficient in MS Office Skills
- Familiar with CRM system will be an added advantage
- Attentive, adaptable and responsible with good communication skills
- Mandarin speaking will be highly preferred due to work nature require liaise with mandarin speaking customers / stakeholders
Your recruiter for this job: WhatsApp Ian @ 8512 3517 for a quicker response.
Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-ian-fong/
Interested candidates may apply directly as well.
For more job opportunities, follow SnatchJobs on
Telegram: https://t.me/sgfulltimers
Ian Fong | R22106545
Recruit Now Singapore Pte Ltd | EA No: 21C0845
