Job Description
The Housekeeping Supervisor prepares and checks the readiness of rooms. He/she leads a team of room attendants in delivering excellent guest services and product to the guests.
Job Responsibilities
- Plan and assign rooms and public areas to be cleaned.
- Supervise the room attendants in maintaining the cleanliness of rooms and public areas.
- Respond to and follow through guest requests and concerns promptly.
- Inspect guest rooms and public areas to ensure cleaning is carried out in accordance with hotel service standards.
- Ensure all floor pantries are equipped with necessary supplies.
- Conduct on the job and in-service trainings and explain policies, work procedures and to demonstrate use and maintenance of equipment.
- Evaluate records to forecast department’s manpower requirements.
- Advise manager and front office team members on rooms’ status.
- Coach and counsel team members on work performance.
- Ensure clear and effective communication between housekeeping and other departments
- Report any damage and maintenance defects to the Engineering Department for rectifications.
- Perform daily checks to ensure no linen or equipment abuse.
- Assume cleaning responsibilities when required.
- Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
- Perform related tasks as assigned.
Job requirements
- High school education
- Minimum 3 years’ experience in housekeeping
- Knowledge of proper cleaning techniques
- Possess good interpersonal and communications skills
- Attention to detail, and able to work within the minimum time
- Strong leadership skills to teach and manage team members
- Ability to work both independently and in a team
- Able to work on weekends and public holidays
