Reporting to the Front Office Manager, The Duty Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature.
Description:
- Reports directly to and communicates with the Rooms Division Manager on all pertinent matters affecting guest service and hotel operations
- Cooperates, coordinates and communicates with other hotel departments as required.
- Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel and responds to guest needs and resolves related problems.
- Supports and assists Front Office personnel and all departments at peak periods and ensure VIPs and priority club guests receive special attention.
- Log security incidents and accidents in accordance with hotel requirements
- Promotes inter-hotel sales and in-house facilities, checks billing instructions and monitors guest credit.
- Ensures front line staff complies with FIT marketing techniques and maximize sales.
- Analyses the rate variance report to ensure rooms revenue control.
What we need from you:
- Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 2 years’ experience in front office / guest services or related discipline including supervisory experience.
- Communication skills when interacting with others.
- Has good writing skills, problem solving and organizational abilities.
- Proficient in the use of Microsoft Office and Opera System.
Employee Benefits:
- Competitive remuneration that commensurate with skills and knowledge.
- Health and dental insurance.
- Birthday off / Duty meal / Laundry
- Training and Development Opportunities.
- Up to 50% F&B discount at IHG Hotels selected restaurants.
- Special employee hotel accommodation rates at all IHG Hotels worldwide
What we offer:
In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.
So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going to careers.ihg.com
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