Responsibilities:
- Assist the F&B Operations Manager in building and maintaining a strong and efficient team to provide the guests with the highest possible level of service
- Operate the department with positive financial results
- Supervise and oversee the administration of the Restaurant and Banquet to ensure smooth operations
- Evaluate the operations and procedures and suggest improvements to the F&B Operations Manager
- Check the work performance, and turnout of subordinates and assign responsibilities.
- Demonstrate thorough knowledge of products, menus, and equipment
- Liaise with Kitchen and Bar on daily Restaurant & Banquet Operations
- Attend weekly departmental meetings when the F&B Operations Manager is unavailable
- Conduct daily Restaurant & Banquet Operations briefings, in the absence of the F&B Operations Manager
- Anticipate the volume of business, considering the hotel's occupancy, the holidays, the weather, the activities in the Hotel, and the community in general
- Assist the F&B Operations Manager in casual labor & contract staff costings, daily revenue and cost reports
- Monitor the quality and quantity of all Restaurant & Banquet Operations items served timely
- Maintain good communication & relationship with all other Hotel departments
- Enquire guests’ satisfaction and handle guests’ complaints to establish good guest relations
- Regularly inspect equipment and ensure they are well maintained and in good working order
- Strive to implement the Accor Vision and demonstrate active use of the Accor Values
- Have an excellent knowledge of the services offered by the hotel and ensure that all customers are aware of them
Requirements:
- Bachelor’s Degree or Diploma in Hospitality Management
- Minimum 2-3 years of relevant experience in a similar capacity (with hotel experience as an advantage)
- Additional certification(s) in Food & Beverage will be an advantage
- Good communication skills
- Strong leadership and interpersonal skills
- Ability to work independently
- With a positive attitude and a team player
- Only open to local/PR/LTVP
