United FMO Pte Ltd stands out as a specialized 3PL provider, delivering bespoke logistics solutions in transportation and warehousing. Our commitment to delivering impactful solutions has made us a key logistics partner in Singapore, expanding our services to cover various aspects of the supply chain. We are renowned for our integrity and dependability, a reputation solidified through every transaction we conduct. Our goal is to foster a positive work environment where our team members feel valued, motivated, and optimistic about their career growth.
Your Responsibilities
- Customer Coordination: Engage with clients to address inquiries related to shipments and deliveries, ensuring their needs are met promptly.
- Customer Support: Offer immediate and courteous responses to all customer requests or issues.
- Order Processing: Accurately and swiftly input all job orders into the system.
- Instruction Generation: Create clear job instructions for the operations team based on customer requests, ensuring accuracy and timeliness.
- Interdepartmental Liaison: Work with various internal departments and external contractors as necessary.
- Operations Planning: Strategically plan operations, such as container trucking for import and export shipments, taking into account the complexity of the cargo, and arrange for special equipment like cranes when needed.
- Vessel Monitoring: Keep a close watch on vessel details through PortNet, updating information as needed.
- Customer Relations: Cultivate and maintain positive relationships with customers to meet their requirements effectively.
- Communication: Promptly respond to emails, phone calls, and other forms of communication.
- Documentation: Prepare job sheets for the creation of customer invoices.
Job Requirements
- Customer Service Passion: A friendly demeanor and positive attitude, with prior experience in logistics customer service preferred.
- Educational Background: A diploma or equivalent, with at least two years of professional experience.
- Communication Skills: Excellent telephone manners, along with strong problem-solving, communication, and organizational abilities.
- Independence: Capable of working autonomously to address and resolve issues related to late deliveries and customer complaints.
- Team Orientation: A customer-focused, collaborative approach, ready to take initiative and shoulder responsibilities.
- Adaptability: Competent in managing ad-hoc and urgent requests in a timely and professional manner.
