This is a 12 months contract assigned to our clients
Work Location: To be confirmed
Salary Range : $4,500-$6,000
Job Description
Application Remediation
1. Monitor the health/performance of applications to identify and address potential issues.
2. Conduct regular system checks and maintenance tasks to ensure optimal functionality.
3. Provide prompt and effective support to end-users, addressing inquiries, troubleshooting issues, and offering solutions.
4. Collaborate with users to understand and document their needs, ensuring a positive user experience.
5. Investigate and diagnose software issues, working closely with development teams to resolve complex technical problems.
6. Document and communicate solutions to recurring problems to minimize future occurrences.
7. Maintain comprehensive documentation of application configurations and support processes.
8. Create user guides and knowledge base articles to empower users to resolve common issues independently.
9. Work closely with cross-functional teams to ensure effective communication and collaboration.
10. Participate in the testing and deployment of new software releases.
11. Investigate and resolve complex issues that require in-depth technical knowledge.
12. Develop and implement preventive measures to mitigate future issues.
13. Conduct in-depth performance analysis and implement optimizations to enhance application performance.
14. Proactively identify potential performance bottlenecks and address them.
15. Perform root cause analysis for critical incidents and recurring problems.
16. Act as a point of escalation for complex incidents, providing timely and effective resolution.
17. Application Support, Troubleshooting and Patching works
18. Degree or Diploma in IT/Computing with experience in managing applications and products to ensure day to day operations.
