Join our Consumer & Community Banking (CCB) Production Management, Operations Technology Mission Control (MC) team, where we manage critical Digital applications round the clock. Our team, spread across Columbus/Houston and Singapore/India, is responsible for monitoring CCB applications and managing production. As part of our Application Support team, you'll use your creative and critical thinking skills to maintain crucial application systems, collaborate on diverse projects, and gain exposure to software development, testing, deployment, maintenance, and improvement in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally —and to grow your career in any direction you choose
As an Applications Support, Associate in the Consumer & Community Banking (CCB) Production Management, Operations Technology Mission Control (MC), you will be entrusted with end-to-end monitoring responsibilities of the CCB applications. You will use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You will work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. This role provides an opportunity to develop professionally and to grow your career in any direction you choose.
Job responsibilities
• Provides end-to-end application support for Digital applications on premise and Cloud (AWS)
• Focuses on quick incident mitigation primarily to reduce downtime for customers
• Monitors changes going into the environment while ensuring system stability
• Provides onsite technical leadership and decision taking for quick service restorations
• Drives Technical Bridges with information from monitoring and other specific tools
• Takes key decision in terms of failovers, isolating DC and preserving customer experience
• Performs targeted flow-triage during major incidents using tools expertise
Required qualifications, capabilities, and skills
• Bachelor's Degree in Computer Science/Information Systems/Engineering or related disciplines
• Minimum 5 years of Applications Support or related experience
• Basic knowledge of application development – Java
• Strong technical background in Middleware (WebSphere, Tomcat and Web Servers), Cloud technologies (AWS, Dockers & Kubernetes), Monitoring tools (Splunk, Dynatrace and Grafana), Unix, DB2, Cassandra and Retail banking channel application flows
• Specific knowledge of IT infrastructure including networks, storage networks, load balancing, server clustering, databases and application architecture
• Good communications skills – managing global bridges/ writing executive notifications
• Experience working with geographically distributed and culturally diverse work-groups
• Hands-on with technical operations – high pressure shift environment
• Ability to multi-task (e.g., listening, writing, reviewing and sending executive communications) and work flexibly in response to changing demands
• Ability to provide weekend support as part of shift based coverage
Preferred qualifications, capabilities, and skills
• Retail banking experience
• Customer-centric - preferable from technical support roles and/or professional services
• Cloud Certification
To apply for this position, please use the following URL:
https://ars2.equest.com/?response_id=f4b609836f83900c2521a59e02baad83
