Senior Officer, Credit Associate

Job Responsibilities

• Call Customer to demand for total outstanding balance (Provide information of payment amount and due date to minimize risk exposure)
• Negotiate with customer on repayment programs if they are unable to fulfill payment obligation (Risk Mitigation programs)
• Review for legal proceedings (Originating Claim, Statutory Demand etc) to demand for outstanding balance
• Attending to customer’s account enquiries and rendering prompt services on their request
• Follow up with customer via various communication tools (E.g telephone, SMS, Letters, etc)
• Update conversation with customer in collection system
• Working together with supervisors in solving irregular cases

Job Requirements

• Making calls in the range of 200 to 250 daily
• Meeting and exceeding KPI set by management
• Assist in Ad-Hoc restructuring projects (Eg. Post moratorium exercises, payment extension/deferment programs etc)
• Attributes/Personality Traits Required:

1. Customer Focus
2. Good Team Player & Result Driven
3. Has integrity in her/his area of work
4. Independent, Responsible & Committed
5. Able to multi task and work on demand

• Skills/Technical Ability Required:

1. Knowledge in Microsoft Words, Excel & Powerpoint
2. Good Interpersonal and Communication Skills
3. Good Analytical Skills
4. Good Negotiation Skills
5. Good Writing Skills