Key Requirement
- At least 10 years of hands-on operational experience in Messaging and collaboration, Exchange Hybrid, Unified Communication domain with Skills - MS Teams/Skype for Business with Enterprise Voice, knowledge, and experience on deployment of Microsoft SFB/Teams in large enterprise.
- At least 4 years of proven experience as L3 escalation engineer for operation issues and problems
- Experience in financial sectors is preferred.
- Hands-on operational troubleshooting Messaging and United Communication (Exchange/Teams)
- Experience with Microsoft Teams Templates
- Familiarity with Azure admin centre and Teams admin centre
- Microsoft Certification (Teams Administrator Associate/Collaboration Communications Systems Engineer Associate)
- Understanding of Microsoft 365 Services (Azure, Exchange, O365 etc.)
- Experience with Azure Active Directory (AD) Groups and Microsoft (M365) Groups
- Microsoft Windows 10 operating systems.
- Microsoft Windows Server operating systems.
- Scripting and automation experience in PowerShell, Python, Graph API to automate business processes.
- Power BI and Azure Dashboard
- Understanding in telecommunications, E911, SBC, Country Carrier SIP networks, MS Operator Connect
- A conceptual understanding of routing/switching/QoS, DHCP, DNS, TCP/IP, subnetting, proxies, firewalls and their potential impact on voice, video, and web streaming network environments
- Strong analytical, interpersonal, facilitation and leadership skills along with effective oral/written communication skills
- Ability to explain technical information to non-technical users. Staying calm under pressure
- Ability to work collaboratively with others, take the initiative to troubleshoot issues, and offer guidance and recommendations for improvements
- Ability to organize and prioritize multiple assignments, using judgment and initiative to accomplish results as well as produce accurate work while meeting time-sensitive deadlines.
- Experience using ticketing systems like HPSM, Infinity or JIRA.
