This position is responsible for delivering billable network services by delivering superior technical solutions to all target customers, particularly in Security and network (LAN) solutions.
Responsibilities:
Ensure best practice is leveraged in providing the solutions to target accounts
Provide support to customers, particularly in Security products such as Firewalls, IPS, IDS (e.g. Palo Alto, Checkpoint, McAfee, Bluecoat, F5) products, transferring customers’ requirements into a solution based on Fujitsu solutions and services. Owns technical design from concept to subsequent implementation; responsible for design, configuration, testing and commissioning of solutions
Manage first level escalation of any deployment issues and problems. Note and escalate service development required to meet customer needs
Identify and create business opportunities for Fujitsu target customers and prospects
Participate in the tendering process and development of proposals in line with customer needs, liaising and qualifying with other colleagues as necessary. Supports in the development of customer SLAs.
Present technical solutions and services to customers both formally and informally as required with minimum support.
Stay abreast of technical issues, options and advancements within the internetworking industry relevant to the Fujitsu services’ portfolio
Provide a consistently high quality (billable or non-billable) technical service to existing and new customers ensuring that customer satisfaction is maintained or improved
Job Requirements:
A relevant degree with at least 3-5 years of experience as technical sales support in network environment and relevant experience in project implementation
CCNP certified a must, CCIE will be an added advantage
Good knowledge in network systems, communications interfaces protocols and diagnostic tools
Good experience on deploying security solutions such as Cisco ASA, FTD, Palo Alto, Checkpoint, Juniper, McAfee IDS/IPS, F5 and Other network security systems
Good knowledge of products related to Routing, Switching and Firewall
Experience with VMWare NSX V or T is a plus.
