- Provide first level technical support to end-users for desktop and laptop hardware, software, basic infrastructure, and network issues.
- Diagnose and resolve issues related to desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity.
- Install, configure, and maintain desktop operating systems, applications, and network drivers.
- Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
- Follow ITIL processes for incident, problem, and change management.
- Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
- Maintain accurate and up-to-date records of all desktop, infrastructure, and network-related activities.
- Ensure compliance with IT policies and procedures.
- Assist with the management of the asset inventory for desktops, laptops, and network devices.
- Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
- Any other task assigned by reporting manager or team lead.
Requirements
- 2-3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
- Knowledge of ITIL processes and practices.
- Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
- Must have experience in IT admin- Eg: Onboarding and processes and templates that cdd need to follow up.
- Strong technical knowledge of desktop operating systems, applications, and hardware.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and customer service skills.
- Ability to work independently as well as in a team environment.
- Flexibility to work outside of normal business hours, if required.
Education Requirement
- Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician
- (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394
• NURUL ATIKA BINTE KASSIM • REG Number R1986508
