Responsibilities:
- Provide Service Management to supervise the network system and continuously monitor alerts
- Ensure the security of the company’s network and monitor the performance of the business network
- Coordinate with third-party providers to secure network products and services
- Attend to tier 2 customer escalations and troubleshoot issues Troubleshoot IP services and networks, ensuring timely resolution of fault tickets to meet Service Level Agreement (SLA) requirements on Mean Time to Repair (MTTR) and Quality of Service (QoS)
- Influence the enhancement, modification, and adjustment of components in the network infrastructure
- Manage the integration of new network technologies
- Maintain all required network updates on the VPN, WLAN, WAN and LAN
- Provide customer support to business clients via email, telephone and face-to-face interactions, and announce service schedules to network users
- Document the resolution of incidents and problems
Requirements:
- Diploma in Computer Science, Information Technology, Engineering, or a related field
- Minimum 1 years of experience in a related field preferred Interest in Internet Technologies, including routing, switching and general network infrastructure, as well as technologies associated with the ISP market
- Able and willing to work in shifts to support network system (no Midnight shift)
- Strong analytical and problem-solving skills, with a flair for addressing technical and operational challenges
- Prior experience in an ISP environment would be advantageous Possession of professional certifications such as CCNP would be advantageous
John Koh
EA Licence Number: 23C2060
Registration ID: R1110099
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