Job Summary:
This dynamic role requires an individual with strong technical expertise, business analysis skills, and leadership potential. The selected candidate will bridge the gap between user needs, developers and technical solutions, manage a range of IT functions including devices, accounts, servers and helpdesk, to ensure efficient IT operations. He/she shall assist in the planning, procuring and managing the ICT, PA and AV solutions that support school operations, administration, data management and protection. He/she shall organise and conduct relevant staff training for the implementation of the IT systems and utilization of the ICT tools in the school. One needs to be proactive, adaptable, and innovative with a passion for supporting IT in the Special Education sector
Duties and Responsibilities:
- Co-ordinate and support the use of ICT in daily teaching and learning and school programmes as tasked by school management and HOD (IT).
- Manage and advise the staff on matters pertaining to the school integrated data system, including liaising with the vendor to troubleshoot and provide solutions to issues raised.
- Responsible for insuring the day-to-day operation, reliability, and integrity of the network infrastructure, including installation, maintenance, and management of all data network equipment.
- Provision of users’ access through Active Directory (AD), de-provision and maintenance of users’ accounts.
- Administer and support Microsoft Office365, and the associated emails accounts and mailboxes.
- Manage the school’s ICT resources (including PCs, notebooks, ipads, SMARTBoards, printers, PA & AV equipment, charging carts) including performing tech refresh, maintenance, condemnation, upgrading and inventory check.
- Ensure that all school policies, guidelines and standards are adhered to (including documentation, safety checks, etc).
- Proactively scan the market for technology trends and new tools that support special education school operations & administration and introduce innovative ICT projects for school’s consideration with reference to its ICT needs.
- Plan and purchase ICT equipment and resources in support of school daily operations and administration.
- Organise and conduct staff briefings and training for the smooth implementation of all ICT-based operational & administrative systems.
- Provide PA/AV support for all school events and undertake other ICT or operational tasks as assigned.
Job Requirements:
- A Diploma in IT, Computer Science, Engineering or related qualification
- Minimum 3 years of relevant working experience of ICT support
- Any professional certifications (administration/support) from Microsoft 365, Apple or equivalent will be a plus
- Understanding of networking protocols and security technologies
