Description:
Customer Experience
- Facilitate key actions involving tenants, e.g. meetings with tenants’ C-suites and/or representatives regarding experiences during their tenure at our buildings as assigned
- Execute agreed standards of customer service, e.g. onboarding, prospecting and service feedback processes
- Monitor and respond to feedback and customer queries in a timely manner
- Manage service recovery when tenants have been inconvenienced, e.g. lift breakdown
- Be familiar with the community of the buildings as assigned
- Provide lobby presence during peak hours to greet and assist tenants and visitors
- Update information about buildings as well as nearby amenities for introduction (refer to onboarding process) and to help first time visitors
- Lead visits to property and shared spaces within the buildings as assigned
- Introduce buildings as assigned as well as differentiated and shared spaces
- Remain well-groomed as the "face" of the building
- Any other related duties
Community Management
- You will be part of a team to perform engagements, communication and contributing to a vibrant community and eventually, ensure tenant retention within the office portfolio
- Facilitate and participate in activities to inspire and build community
- Build relationships with tenants, prospects and industry professionals to facilitate programming efforts
Duration:
- 2 year contract
Location:
- Tanjong Pagar/Raffles Place
Working Hours:
- Mon to Fri, 8.30am to 6pm
Salary:
- up to $4000
Requirements:
- Minimum Diploma in any discipline with at least 5 years working experience relating to customer service/concierge
- Prior working experience in airlines or hospitality industry preferred
- Excellent interpersonal skills with high level of empathy for others
- Able to articulate and communicate clearly both verbally and written
- Event management and project coordination skills preferred
- Confident, cheerful and energetic disposition while maintaining professionalism
- Able to multi-task with a strong sense of responsibility to see through all task
Interested applicants, kindly email your detailed resume (MS Word format is preferred):
[email protected] (Registration no: R1107390)
Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.
Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg
