MISSION AND RESPONSABILITIES:
As a Guerlain Ambassador, you will be the primary representative of the brand, responsible for driving sales performance and upholding Guerlain's prestigious image. This role demands a high standard of service and leadership in managing boutique teams and operations.
OPERATIONAL LEADERSHIP AND MANAGEMENT:
- Support the Assistant Boutique Manager in aligning all activities with the vision and strategy set by the Local Market Retail Team
Safety and Security:
- Ensure strict adherence to all safety protocols to maintain a secure environment for both staff and customers.
- Regularly review and update safety procedures in line with company policy and local regulations.
- Conduct briefing and training to keep the team prepared for emergency situations.
Workflow Management:
- Implement and monitor efficient workflows within the store to optimize operations and customer service.
- Ensure all team members are trained on and adhere to established operational procedures.
- Regularly assess and refine workflows to improve efficiency and effectiveness.
Compliance and Standards:
- Oversee all operations to ensure full compliance with company policies, legal standards, and local regulations.
- Conduct regular audits and checks to ensure all practices within the store meet compliance requirements.
SALES LEADERSHIP & TARGET ACHIEVEMENT
- Lead and motivate the team in achieving sales target, sales per transaction, setting high standard for sales excellence.
- Implement client-centric initiatives focusing on increasing conversion rates, cross-selling, and enhancing the Average Basket Size
CUSTOMER EXPERIENCE
- Act as a role model to the team, embodying the brand's values in all interactions with customers.
- Inspire the team to consistently exceed customer expectations, ensuring a high standard of service and hospitality.
CLIENTELING
Client Relationship Support:
- Assist in implementing client relationship management strategies to build and maintain strong client connections.
- Provide exemplary client service, showcasing an understanding of client preferences and needs.
- Support the team in executing effective clienteling practices, ensuring personalized and attentive service to all clients.
Event and Experience Assistance:
- Aid in planning and organizing in-store events or exclusive experiences for clients, aligning with the Assistant Boutique Manager's vision.
- Assist in coordinating with different teams for event execution, ensuring a seamless and memorable client experience.
- Gather client feedback post-events and share insights with the Assistant Boutique Manager for continuous improvement of client experiences.
Feedback and Team Collaboration:
- Collect and relay client feedback to the Assistant Boutique Manager, helping to refine service standards and client engagement strategies.
- Encourage the team to share insights from client interactions and use these learnings to enhance the overall client experience.
TALENT MANAGEMENT
- Provide coaching and mentoring to team members, fostering their professional growth.
- Develop and nurture talent within the team, preparing them for future roles.
- Responsible for training of new hires, evaluating staff performance and providing feedbacks to staff.
FINANCIAL TARGETS
- Motivate Beauty Consultants to meet individual and team financial targets.
- Implement client-centric initiatives focusing on increasing conversion rates, cross-selling, and enhancing the Average Basket Size
MERCHANDISING
Inventory Management:
- Monitor inventory levels closely to ensure the store never runs out of stock, particularly for high-demand items.
- Analyze sales data to understand the run rate of different products and adjust inventory orders accordingly to maintain optimal stock levels.
- Work closely with the supply chain and procurement teams to forecast and plan for inventory needs.
Product Launches and Promotions:
- Lead the planning and execution of product launches and promotional events.
Ensure the team is fully briefed and trained on new products, their features, and benefits to provide knowledgeable customer service:
- Collaborate with marketing and visual merchandising teams to create engaging and effective displays and promotional materials.
Visual Merchandising:
- Maintain store presentation and visual merchandising in line with brand standards to enhance customer experience and drive sales.
ADMINISTRATION
Sales Reporting and Analysis Support:
- Assist in compiling and analyzing weekly and monthly sell-out reports, providing key data and preliminary insights to the Assistant Boutique Manager.
- Help gather and organize sales performance data, customer trends, and product popularity for reporting purposes.
Commission Tracking:
- Support the communication of commission structures and calculations to the sales team, ensuring transparency and understanding.
WHAT WE REQUIRE FROM YOU:
Leadership Excellence: The candidate should embody the highest professional standards, passionately representing the Guerlain brand and inspiring their team to uphold these values.
Dynamic Management Skills: The role requires efficient management of boutique operations in a fast-paced environment, ensuring smooth operations and fostering team collaboration.
Client Relationship Development: A focus on building strong, meaningful client relationships is crucial, aiming to enhance client experiences and expand the client base.
Industry Acumen: Staying updated with the latest beauty industry trends and innovations is essential, integrating this knowledge into effective boutique strategies.
Innovative Approach and Continuous Learning: The candidate should encourage and implement innovative ideas, fostering a culture of continuous learning and development within the team.
