Job Description:
- Responsible for conducting fraud investigations
- Perform daily fraud analysis to detect and investigate anomalies and fraudulent activities in customer and transaction data
- Identify and review evidence and documents to analyse the overall case; synthesise data into a fraud investigation report with recommendations
- Work with internal stakeholders to evaluate the efficiency of existing tools, processes, and policies related to fraud management
- Identify and review any gaps within the current control process and recommend enhancements to prevent the recurrence of similar fraud activities
- Drive process improvements in fraud operational processes and policies
- Perform ad-hoc reviews or projects as required or directed
Requirements:
- A Diploma/Bachelor’s Degree in any field
- At least 1 year of experience in fraud investigation processes or related bank processes/products
- Possess good problem solving, analytical, and critical thinking skills
- Strong attention to detail and ability to notice discrepancies in data
- High ethical standards with demonstrated integrity
- Able to work independently with minimal supervision and able to multitask
- Excellent verbal and written communication skills
- Good working knowledge of MS Office (Excel, Word)
