Job Summary
Do you take ownership, embrace challenges, and love problem-solving?
Are you passionate, curious and adaptable?
Cartrack is one of the largest vehicle telematics companies globally with over 1,750,000 million active users and collecting 50 billion data points, on the low end, on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start up culture.
Appreciate your perusal on our company background prior to the interview. https://www.cartrack.sg/
Responsibilities
● Handle customers’ enquiries via inbound calls and email correspondences
● Escalates enquiries or issues to relevant departments and ensure proper follow-up
● Ensure quality customer service and maintaining good phone etiquette
● Provide customer support activities
● Manage and process sales agreement
● Schedule of all IoT device installation
● Assist with any administrative duties and perform any ad-hoc duties, as and when required
Requirements
● Tertiary education with outstanding academic performance
● Experience in scheduling is a plus
● Proficient in English and Mandarin (to liaise with Mandarin speaking associates)
● Familiar with Microsoft Office applications
● Excellent communication and interpersonal skills
● Hands-on and a positive attitude
● Team player, with a high level of energy and able to work independently
