Service Asset and Configuration Manager – Job Description
The Service Asset and Configuration Manager will support the identification, control, recording, reporting, verification, and auditing of configuration items (CIs) in a centralised Configuration Management Database (CMDB) while ensuring that processes, tools, and governance are in place and being used in accordance with the ITIL best practices.
Responsibilities:
· Develop, implement, communicate, maintain the IT Asset Management standards, processes, and procedures.
· Responsible for the implementation and support of the configuration management tools and systems.
· Manage asset discovery processes to ensure up to date and accurate inventory.
· Ensure that adequate governance is in place and the Service Asset and Configuration Management (SACM) processes are being executed successfully and are performing within their KPIs.
· Ensure integration with the other IT Service Management processes such as Incident, Change and Release Management.
· Identify and monitor key risk areas such as technology obsolescence and ensure audit compliance for the in-scope IT Assets
· Review and streamline the Asset and Configuration Management processes on a regular basis for efficiency and effectiveness ensuring any agreed changes to the processes are properly approved and communicated.
· Identify, control, record, report, audit and verify configuration items, including versions, baselines, constituent components, their attributes, and relationships.
· Plan and manage yearly IT asset verification exercise.
· Manage, track and report on all the in-scope IT assets.
· Guide and educate the Data Owners/Custodians and teams involved in the daily administration of the asset management related activities.
Qualification Requirements:
· Bachelor’s degree in Computer Science, Engineering, Mathematics, Statistics, or equivalent experience
· 5-8 years of experience in Information Technology. Relevant experience in managing IT Assets is advantageous.
· Experience and strong subject matter expertise with IT Service Management processes including Configuration, Change, Incident, Problem and Release Management
· Possess working knowledge of IT Service Management and CMBD processes with hands-on experience in one or more ITAM/SAM tools, like ServiceNow, BMC Helix, HPSM etc.
· Specialized knowledge of defining, documenting, and implementing Asset Management and Configuration Management processes for both hardware and software CIs
· Experience in data analysis, SQL, R/ Python (Or other tools for statistical analysis) and data visualisation tools is advantageous.
· Strong attention to detail with excellent troubleshooting, verbal, and written communication skills
· ITIL Framework knowledge with a strong understanding of ITIL tools, processes and terminology is an advantage.
· Ability to influence a cross functional team to obtain desired results.
· Strong interpersonal communication skills to build good relationships with stakeholder.
· Ability to work to tight deadlines and manage multiple high-level tasks under pressure in a fast-paced environment.
· Highly analytical with strong understanding of the IT fundamentals and general knowledge on Enterprise IT
· Possesses a service-oriented nature with ability to learn new tools and technologies quickly.
· Meticulous and Quality conscious
