Job scopes
- Maintaining a positive, empathetic, and professional attitude toward customers.
- Responding promptly to customer inquiries on general and transactional enquiries
- Communicating with customers through various channels.
- Acknowledging and resolving customer requests.
- Customer outreach to encourage the use of digital services.
- Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
- Collaborate with stakeholders to resolve all customer queries and requests.
- Consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
- Adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues
Job requirements
- Diploma in any field
- With minimum 1 year experience in the contact centre or customer service-related industry
- With good customer service skills
- Able to multi-task while talking to customers and toggle between system application screens in a fast-paced environment.
- Operating Hours are from 8.30am – 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.
Thank you for your interest!
We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]
Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547
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