- Lead, through subordinate team members, the effective management of the Club, Korean Food & Beverage, Golf Academy, Membership, Lifestyle, and Facilities Maintenance functional areas to maximize financial performance while upholding quality standards and maximizing levels of member/guest satisfaction.
- Drive operational excellence by implementing and improving upon standards to enhance overall shop performance.
- Measure the effectiveness of broad-based marketing plan efforts to maximize the number of market segments needed and to diversify the sources of revenues for Golf Operations, Food & Beverage, and Academy.
- Ensure the development of a realistic and attainable strategic business model that defines operational goals and profitability objectives.
- Coordinate capital improvement projects to maintain/upgrade quality standards and property image, and to protect assets from neglect, damage, or deterioration.
- Participate and assist in ownership meetings, including Board meetings, as required.
- Collaborate with People Services to ensure a productive, participative, and comfortable work environment in which all team members are valued.
- Actively participate with ownership partners in home sales presentations, shop tours and member/guest meetings as required.
- Perform administrative duties including reading and writing reports, dictating memorandums, and orally communicating with members/guests, managers, team members, corporate office, local associations, etc. Exercise judgment and implement changes to maximize profits while maintaining quality and member/guest satisfaction. Supervise the development of and revision to the business model, annual budget, and annual and monthly forecasts, etc. Participate as a team player with other key executive members within assigned area.
- Interview, hire, develop, supervise, and counsel Managers in the efficient operation of their respective area(s), per standard policies and procedures. Meet with, develop, and delegate improvement plans for operation and review performance of management team. Support a proactive People Services function and ensure compliance with all state, federal and local employment and labor laws and regulations.
- Develop and deploy strategies and maintain same through competitive data, demand analysis and mix management statistics. Provide constructive feedback to sales and marketing team members.
- Develops methods and criteria for bidding purposes, writes requests for proposals and work specifications, solicits contract proposals, conducts contract negotiations, prepares, reviews and proposes contracts, monitors contract performance or completions, reviews all long-term ongoing contracts annually and works closely with shareholders and CFO with contracts and reviews, evaluates and approves all contractor agreements.
- Ensures Managers conduct daily shift start meetings, weekly operational meetings as requested/required.
- Manage/direct all advertising, public relations and promotional activities for the clubs ensuring the shops are a model of compliance for corporate and brand standards and programs.
- Other duties and responsibilities may be assigned.
PERSONAL ATTRIBUTES:
- Must be highly customer-oriented and responsive with high need for closure.
- Able to work under pressure and balance multiple priorities and assignments.
- Strong team-building skills including the ability to lead, cooperate, and motivate.
- Honesty and Integrity Safety and Respect for the Individual Teamwork Competitive Spirit
MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
- Bachelor’s Degree required, preferably in Golf, Engineering to maintain facility, or equivalent education/experience required.
- Minimum three years of multi-unit experience.
- Knowledge and experience in all facets of club management.
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Most tasks are performed independently or in a team environment with the team member acting as a team leader. There is minimal direct supervision.
- Desire to participate as part of a team.
- Must possess basic computational ability.
- Must possess basic computer skills.
- Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities is required.
- Ability to maintain compliance with all local laws and regulations.
- Extensive knowledge of sales skills.
- Ability to assess/evaluate other team members’ performance fairly and consistently.
- Ability to supervise, train, and motivate multiple levels of managers.
- Knowledge of golf operations and competitive markets.
- Ensure that member/guest satisfaction is consistently obtained and maintained.
- Possess advanced knowledge of the principles and practices within all resort club disciplines, including experiential knowledge for management of people and complex problems.
- Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
- Ability to make decisions with only general policies and procedures available for guidance.
- Expertise in Korean Food & Beverage operations.
- Ability to apply supervisory/management (soft) skills.
- Thorough knowledge of local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations. Must be comfortable working in a fast-paced environment where continuous improvement is expected.
- This position requires a flexible schedule to include evenings and weekends, as well as regular travel.
- Valid driver’s license is required.
