Job Description
Key Roles and Responsibilities:
- Design relatively complex managed service solutions to meet client requirements by integrating technology and service design across the network technology domain
- Conduct sales presentations, product demonstrations, installation, and maintenance of company products.
- Design the Managed Service offering, interfacing with the platform delivery team.
- Test and validate new designs features and delivery models or recommend improving existing service offers that is being taken to market
- Responsible for the service design deliverables of the solution, working with internal teams and partners to ensure supportability.
- Support the validation processes by obtaining sign-off from technical, service, and costing stakeholders.
- Service design of solutions for the client that will be commercially competitive whilst mitigating risk.
- Map the client's requirements against the proposed set of service elements and architectures and coordinate the end-to-end solution development (Network).
- Execute a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change, the role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis, and roadmap, highlighted impacts, consequences, and benefits of the intended transformation (people, process, technology).
- Assist the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client’s current network architecture, platforms, and operating models
- Share client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future
- Coach, mentor and act as advisor in service design situations
- Assist the sales teams to have a commercial model discussion with the client
- Identify all service costs and populate cost models accurately to ensure full visibility of costs related to the delivery of the service over the contract term
- Create and get sign-off from relevant stakeholders on the solution design that will form part of the commercial model
- Assist with vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition
Knowledge, Skills and Attributes:
- Working knowledge of Managed Services service and delivery models, including cloud, global, and distributed delivery models
- Comfortable working with costing models in partnership with sales and finance stakeholders
- Proficiency in Network/Infrastructure Managed Services
- Ability to communicate potential improvements and value of our solutions to all levels of stakeholders; including C-suite decision-makers
- Ability to work within a team, contributing to the success of the team while making a personal contribution; especially in a matrixed organisation
- Up to date knowledge on emerging trends in technology, Managed Services Integration, Network, etc
- Analytical skills and ability to discover and analyze all input and data
Academic Qualifications and Certifications:
- Tertiary level – bachelor’s; or post-graduate degree with experience in a consulting capacity
- Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics
- Scaled Agile certification or equivalent
Required Experience:
- Track record of designing network managed services solutions to large enterprise accounts
- Proof of structuring large, multi-year profitable contracts
- Solution planning and deal shaping technical specialist, with the ability to create compelling value propositions as part of the solution design
- Seasoned experience working in an environment with global delivery and in multiple geographies and industries
