Job Responsibilities
- Ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort.
- Ensure that Room Attendants’ cleaning quota, linen count and missing items are accurate and recorded.
- Monitor Housekeeping ambassadors’ performance to ensure that guests receive prompt and courteous service.
- Supervise the ambassadors within the department, and ensure that the correct standards and methods of service are maintained as stated in the Department's Operations Manual.
- Inspect guest rooms in all Housekeeping areas on a regular basis to ensure that the furnishing, facilities and equipment are clean and in good repair, well maintained and replaced or refurbished as required.
- Plan and organize regular departmental training for all ambassadors, especially new ambassadors, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge.
- Assist in the preparation of the hotel strategic plan, goals program, and the Housekeeping Departmental Budget.
- Ensure that the Department's Operational Budget is strictly adhered to and that all costs are strictly controlled.
- Assist the Assistant Housekeeper in the daily checking of rooms and public/Heart of House areas to specified performance standards.
- Ensure VIP rooms are prioritised, checked by a minimum of two people.
- Monitor the productivity of your team. Motivate and support them, leading by example and helping them to reach targets in place.
- Create rosters and process timesheets to meet deadlines, ensuring accuracy.
- Complete daily room allocations for the Housekeeping team, ensuring productivity targets are in line with budget.
- Openly communicate with ambassadors ensuring regular briefings occur and all relevant information is passed on. Ensure you give the team feedback.
Position Requirements:
- Previous Housekeeping Supervisor or leadership experience is essential.
- Demonstrated experience in ordering stock, performance management, and development and training of a team.
- Manual Handling and Chemical Safety Training.
- Sound knowledge of Opera, preferred.
- Well groomed & articulate in communication.
- Excellent time management, organisational skills and ability to work autonomously.
